Q&A

Q.
Can we return the vehicle Honmura port?
A.
No. Please return it to the original place. You cannot return it to any other place.
Q.
What have the key?
A.
ou will lose asked to pay:
Bike: \500
Electric bike: \2,000
Electric motorcycle and car: the actual coat of making a new key.
Q.
Can I rent bike for two days?
A.
Yes. You can rent it for the price of two single days.
Q.
Can I leave my luggage here?
A.
We will keep your baggage.
　Baggage Storage

　Place：Ougiya Rental Cycle
　Keeping time：9：00～18：00
　Fee 💼×1：￥500
　※There is limited space, so it will finish when it reaches the limit.

Q.
Which would you recommend: a regular bike or an electric bike?
A.
We recommend an electric bike because the island is very hilly.
Q.
Can I park a bike anywhere on the island?
A.
No. You can only park in designated bike parking lots.
Q.
Can I walk pushing a bike, electric bike, or motorcycle in the museum area which is closed to riders?
A.
No. You cannot go in there with a bike. electric bike. or motorcycle at all.
Q.
How long does it take to walk through the museum area?
A.
It takes about 40 minutes. although it differs from person to person.
Q.
Does a one-day rental mean 24 hours?
A.
The rental fee is charged daily.
One day in our store means one day during our business hours from 9:00a.m. to 6:00p.m. on the same day. Therefore, if you rent a bike at 1p.m., and return to at 12:00a.m. the next day. your rental fee will be for two days.
Q.
Can you give a discount if I would like to rent it after 2:00p.m.?
A.
Please understand there is no negotiating the rental fee.
Q.
What are business hours?
A.
Our business hours for the bike rental are from 9:00a.m.~ 6:00p.m.
Q.
I have a driver’s license, but I have never ridden a motorcycle. Can I still ride a motorcycle.
A.
It is up to you. However, please consider it carefully, as we will not bi able to cover the cost of any possible injuries.
Q.
Is there a limit to the distance I can travel on the electric motorcycle.
A.
Yes. You can travel about 25 km if you use the Power Mode. (Foe your information, the periphery of the island is 16km.)
Q.
If I do not use the Power Mode on the electric motorcycle, how fast can I expect to go?
A.
The speed is about 30 km per hour.
Q.
Can I pay with a credit card?
A.
No. I am afraid that you only pay is cash.
Q.
Can I have a map of the island?
A.
You can get it at the tourist information center.
Q.
Is it possible to go around the island by bicycle?
A.
Yes. However, it is a very hilly island. We recommend an electric bike, especially for older people and people who are not physically strong.
Q.
Do you have mountain bikes or bikes with gears?
A.
We have two 8-speed Mini Velo and several 6-speed bicycles.
Q.
Can you replace my electric bike if its battery rums out?
A.
No. It is \1,100 per electric bike. If you need a new battery change. It will be an additional \1,100.
Q.
I do not think I can return the bike by 6p.m. What should I do?
A.
We ask you to return it during our business hours.
Please contact us only if you cannot return it due to some extenuating circumstances.
Q.
Can I switch to an electric bike after renting a regular bike?
A.
If we have available electric bikes, you can switch for an additional fee.
Q.
How long it take to walk to the Chichu Art Museum?
A.
It takes about 20 minutes by bicycle although it differs from person to person.
Q.
Do I need to return the car with a full tank?
A.
No.
Q.
Is there a car navigation system in this car?
A.
No.
Q.
Can I take the bicycle I rented here onto a boat to another island?
A.
Sorry, but that is not possible. Our bicycles may only be used on Naoshima.
Q.
Can I cancel my rental booking? If so, is there are a cancellation fee?
A.
There is no cancellation fee. Please contact us by e-mail or telephone in advance to cancel or change your booking.
Q.
I have booked a rental bicycle, so can you see to me first?
A.
Sorry, but basically, even if you have booked, we see to customers in the order in which they have arrived at the shop.

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